This document sets out the rules governing the use of the 11avip by all members registered in Brazil. Please read carefully before creating your account.
The Terms and Conditions of the 11avip are the contract between you and the Platform. By creating an account, making a deposit, or placing any bet, you confirm that you have read, understood, and agreed to all the rules set out here. This includes the sections on eligibility, betting, payments, bonuses, the VIP Program, and responsible gambling.
The 11avip reserves the right to update these terms at any time. When that happens, you will be notified by email and/or via a message within the Platform. Continued use after notification constitutes acceptance of the changes.
A summary of the topics covered in this document so you know what to expect in each section.
Who can create an account on the 11avip, what information is required at registration, how identity verification works, and what restrictions apply to residents of certain regions of Brazil.
How bets are calculated and confirmed in the 11avip, what happens in the event of event cancellation, odds errors, invalid bets, and the specific rules for live and multiple bets.
Accepted methods — Pix, boleto bancário, credit and debit card, Mercado Pago, and PicPay — including limits, processing times, fees (or lack thereof), and the verification rules for withdrawal approval.
The conditions that apply to all bonuses offered by the 11avip, including welcome bonuses, seasonal promotions, and VIP Program benefits, with rollover requirements where applicable.
The rules for accumulating points, the criteria for leveling up and maintaining a level, the benefits at each tier — Bronze, Silver, Gold, and Diamond — and the conditions for weekly cashback with no rollover.
The conduct rules all members must follow, what constitutes a breach of terms, the possible consequences, and the responsible gambling tools available on the 11avip for all members.
For the purposes of these Terms and Conditions of the 11avip, the following terms carry the meanings defined below:
To create and use an account on the 11avip, the Member must meet the following eligibility requirements:
Attention: The 11avip performs age and identity verification for all members. Any attempt to create an account using false or third-party information will result in immediate account cancellation and forfeiture of the available balance.
The 11avip reserves the right to request supporting documentation for identity, address, and income at any time, especially before processing high-value withdrawals. Accepted documents include RG, CNH, proof of address issued within the last 90 days, and bank statements from Brazilian banks such as Nubank, Itaú, Bradesco, Banco do Brasil, and similar institutions.
Each Member may hold only one account on the 11avip. Creating duplicate accounts — whether through the same CPF, email address, device, or residential address — is strictly prohibited and subject to immediate suspension of all accounts involved.
At registration, the Member provides basic personal information including full name, CPF, date of birth, email address, and mobile number. This information must be accurate and kept up to date. The 11avip uses this data for identity verification, fraud prevention, and account-related communications.
The Member is responsible for keeping their access credentials — username and password — secure. The 11avip is not responsible for unauthorized access resulting from a Member's own negligence in safeguarding their credentials. If unauthorized access is suspected, the Member must contact support immediately via the 24-hour chat available on the Platform.
Full account verification — including submission of a government-issued ID and proof of address — is required to process withdrawals and to participate in the VIP Program. Members with unverified accounts will have withdrawals temporarily held until the process is complete.
The 11avip accepts the following payment methods, all processed in BRL (R$):
The minimum deposit amount is R$ 20.00. The minimum withdrawal amount is R$ 30.00. No fee is charged by the 11avip on deposits or withdrawals. Any fees charged by financial institutions or digital wallets are the Member's responsibility.
Withdrawals may only be made to accounts and payment instruments held in the Member's own name, as registered on the Platform. The 11avip does not process withdrawals to third-party accounts. Any such attempt may result in account suspension and a compliance investigation.
Important: The 11avip may request additional verification before processing withdrawals above R$ 5,000.00, including proof of income and up-to-date identity documents, in compliance with Brazilian anti-money laundering regulations.
When placing a bet on the 11avip, the Member confirms they have read and understood the odds and the conditions of the selected market. A bet is considered confirmed and binding at the moment the 11avip displays a confirmation on screen. The wagered amount is immediately deducted from the account balance.
The minimum bet amount is R$ 5.00 for single and parlay bets. The maximum amount per bet varies depending on the market, the event, and the Member's VIP level. Gold and Diamond members may request custom limits from their VIP manager.
If an event is cancelled before it starts, all related bets are voided and the full stake is returned to the Member's balance. If an event is cancelled after it has started, the sport- and market-specific rules apply — detailed in the Sports Rules section available within the Platform.
The live casino section of the 11avip offers roulette, blackjack, baccarat, and crash games operated by internationally certified third-party technology providers. The outcomes of all Live Casino games are determined in real time by a live dealer visible in the video stream, or by certified random number generators in the case of slots and crash games.
The 11avip has no control over the outcome of individual casino rounds and cannot alter results after a round has been confirmed. If a connection is interrupted during a live casino round, the result recorded on the provider's servers will be considered valid. The account balance will be adjusted accordingly.
Crash games and slots have their return-to-player (RTP) percentages disclosed on each game's individual page. The 11avip recommends that Members review this information before playing and set a loss limit per session in advance.
The 11avip offers bonuses and promotions on a regular basis, including a welcome bonus for new members, seasonal offers tied to tournaments such as the Copa do Brasil and the Brasileirão, and VIP Program benefits. Each promotion has its own terms, available on the offer page at the time it is activated.
As a general rule, the following principles apply to all bonuses offered by the 11avip:
The weekly cashback of the VIP Program of the 11avip is treated as real balance — no rollover, no expiration date, and available for withdrawal or new bets immediately after the credit is applied every Monday.
The 11avip VIP Program 11avip is an automatic loyalty system with four tiers: Bronze, Silver, Gold, and Diamond. Every Member starts at the Bronze tier when they create their account and advances by earning points through deposits and bets placed on the Platform.
VIP points are earned across all sections of the Platform: Sports Betting, live betting, Live Casino, slots, and crash games. The accumulation rate varies by category, as detailed on the VIP Program page.
To maintain a VIP level, the Member must accumulate at least 30% of the points required for that level each quarter. The 11avip sends automatic alerts when a Member is approaching their maintenance limit. VIP Points are valid for 12 months from the date they are earned.
The 11avip may update VIP Program benefits, point rates, and requirements with 30 days' prior notice. Any unfavorable changes will not apply retroactively to points already accumulated in the current cycle.
The Member agrees to use the Platform of 11avip in a lawful, ethical manner and in compliance with these Terms. The following conduct is expressly prohibited and may result in account suspension or permanent closure, with forfeiture of any pending balance and bonuses:
The 11avip continuously monitors betting and transaction patterns to detect irregular activity. During an investigation, the Member's withdrawals may be temporarily held until the review is complete.
The 11avip believes that betting is entertainment, and that it is only healthy when practiced mindfully and within sustainable financial limits. The Platform offers a full set of responsible gambling tools available to all members at any time.
If you believe gambling is causing financial, emotional, or relationship problems, contact CVV by calling 188 (available 24 hours) or visit our Responsible Gaming for more support resources available in Brazil.
The 11avip collects, processes, and stores Members' personal data in accordance with the General Data Protection Law (LGPD — Law No. 13,709/2018). By accepting these Terms, the Member consents to the processing of their data as described in the Privacy Policy of 11avip, which forms an integral part of this document.
Collected data is used exclusively for: Member identification and identity verification, financial transaction processing, fraud and money laundering prevention, account-related communications, customer support, and compliance with legal obligations. No personal data is sold or shared with third parties for commercial purposes.
The Member holds the following rights under the LGPD regarding their data on the 11avip: access, correction, deletion (where permitted by law), portability, information about data sharing, and withdrawal of consent. Requests may be submitted to Platform support via the chat available 24 hours a day.
The Member may close their account on the 11avip at any time by submitting a request to Platform support. Prior to closure, any available account balance may be withdrawn, provided the Member has met the identity verification requirements and there are no pending bets or ongoing investigations.
The 11avip may suspend or close an account without prior notice in the following situations:
In the event of account closure due to a Terms violation, the 11avip may withhold the available account balance as a penalty. The Member will be notified by email and given a period to submit a formal dispute, which will be reviewed by the Platform's compliance team.
The 11avip offers the Platform as-is and makes ongoing efforts to ensure its availability and proper functioning. However, the Platform may be temporarily unavailable due to scheduled maintenance or events beyond the control of the 11avip, such as internet infrastructure failures, instability in third-party payment systems, or force majeure events.
The 11avip is not liable for:
The total liability of the 11avip toward the Member, under any circumstance, is limited to the balance verifiably available in the Member's account at the time of the event that gave rise to the dispute.
The 11avip may update these Terms and Conditions at any time to reflect changes in the services offered, legal or regulatory requirements, or improvements to Platform practices. Any material change will be communicated to the Member by email at least 15 days before taking effect.
The most recent version of the Terms will always be available on the https://11avip.best/terms-conditions, with the date of the last update clearly indicated. Continued use of the Platform after the effective date of any changes constitutes automatic acceptance of the new terms.
If the Member disagrees with the changes, they may close their account before the effective date and withdraw the available balance. To do so, simply contact the 11avip via the chat available 24 hours a day on the Platform.
The 11avip provides support in Brazilian Portuguese 24 hours a day, 7 days a week, for any questions, complaints, or requests related to these Terms or the use of the Platform. The primary support channel is the live chat available within the Platform for logged-in members.
For specific questions about privacy and personal data handling, the Member may get in touch by email at contato@11avip.best. The 11avip commits to responding to privacy requests within 15 business days, as required by the LGPD.
If a dispute is not resolved by the Platform's support team, the Member may contact consumer protection bodies available in Brazil, including the Procon in their state and the portal consumidor.gov.br. These Terms are governed by Brazilian law, and any disputes will be settled by the competent courts in Brazil.
VIP Gold and Diamond members have access to a dedicated personal VIP manager via WhatsApp, available 24 hours a day, for fast resolution of any account, withdrawal, or Program benefit inquiries 11avip.
These rules exist to protect you. 11avip provides real tools to help you keep your gaming within your own limits.
Set caps on deposits, bets, and losses per day, week, or month. The 11avip respects your limits without judgment — they exist to protect you, not to restrict you as a bettor.
Enable a temporary break of 24 hours to 30 days or self-exclusion with one click in the 11avip. Your VIP level and points are preserved during breaks taken within the agreed timeframe.
Every member of the 11avip undergoes age verification. Access by users under 18 is technically blocked and subject to reporting to the relevant authorities.
The 11avip protects your personal and financial data with SSL 256-bit encryption, in compliance with the LGPD. Your information is never sold or shared with third parties for commercial purposes. For full details on how your data is handled, please see our Privacy Policy. If you have any questions about these Terms, please contact us via the Platform chat or by email at contato@11avip.best.