This document explains how the 11avip collects, uses, stores, and protects the personal data of members registered in Brazil, in full compliance with the LGPD — Lei Geral de Proteção de Dados (Law No. 13,709/2018).
When you create an account on 11avip, deposit via Pix, or place a bet on the Brasileirão, you share personal data with the platform. This Policy explains exactly what happens to that data — what is collected, why it is used, how long it is stored, and what your rights are as the owner of that information.
The 11avip treats privacy as a genuine priority, not a formality. That means end-to-end encryption, rigorous internal data access controls, and a firm commitment: your data is never sold, rented, or shared with third parties for commercial purposes. Full stop.
Six pillars that underpin 11avip's privacy policy and ensure your data is handled with the utmost seriousness.
All data transmitted between you and the 11avip — including personal information, banking details, and betting history — are protected by 256-bit SSL encryption, the same standard used by Brazil's leading digital banks such as Nubank and Itaú.
The 11avip operates in compliance with the Lei Geral de Proteção de Dados (Law No. 13,709/2018). This ensures you have legal rights over your data — access, correction, deletion, portability — and that the platform is obligated to respect them.
The 11avip never sells, rents, or shares your personal data with third parties for commercial or marketing purposes. Data sharing occurs exclusively when required by law or to process financial transactions with certified partners.
Only team members of the 11avip with a proven operational need have access to members' personal data. All access is logged and audited. No employee may access data indiscriminately.
The 11avip does not retain personal data for longer than necessary for the purposes for which it was collected. Upon account closure, data is anonymized or deleted in accordance with applicable legal retention periods in Brazil.
In the event of any security incident that may affect members' personal data, the 11avip will notify affected individuals and the National Data Protection Authority (ANPD) within the deadlines established by the LGPD.
For the purposes of this Privacy Policy and the LGPD, the controller of members' personal data is the 11avip, operator of the platform accessible at https://11avip.best. O 11avip is responsible for all decisions related to the personal data processing described in this document.
For questions, exercise of rights, or complaints related to the processing of personal data, members may contact the data protection officer (DPO) of the 11avip at the email address contato@11avip.best or via the live chat available 24 hours a day within the Platform.
The 11avip has appointed a Data Protection Officer (DPO) as required by the LGPD to oversee compliance with the law and respond to data subject requests within 15 business days.
The 11avip collects different categories of personal data depending on how you use the Platform. The main categories are described below:
Registration Data: when creating your account on 11avip, we collect your full name, CPF, date of birth, email address, mobile number, and residential address. This information is required for identity verification, legal compliance, and fraud prevention.
Identity Verification Data: for withdrawal processing and access to the VIP Program, the 11avip may request a copy of a government-issued ID (RG or CNH), proof of address issued within the last 90 days, and, for significant withdrawals, proof of income.
Financial Data: information on deposits and withdrawals made via Pix, boleto bancário, credit or debit card, Mercado Pago, and PicPay. The 11avip does not store complete credit card data — that processing is handled by PCI-DSS certified partners.
Platform Usage Data: sports betting history, Live Casino games and slots played, amounts wagered, VIP points balance, access times, devices used, and market preferences.
Technical Data: IP address, browser type and version, operating system, device identifiers, session data, and access logs. This data is used for security, fraud prevention, and improving your experience on the Platform.
The 11avip collects personal data through the following means:
The 11avip uses the data collected exclusively for the following purposes:
Every data processing operation carried out by the 11avip is grounded in at least one of the legal bases provided under the LGPD. The primary bases applied are:
The 11avip does not use your data for automated decisions that produce significant legal effects without the possibility of human review, as set out in Art. 20 of the LGPD.
The 11avip does not sell, rent, or share your personal data with third parties for commercial purposes under any circumstances. Data sharing occurs only in the situations listed below, all of which are governed by contractual protections equivalent to those in this Policy:
Important: The 11avip contractually requires all partners who receive member data to maintain protection standards equivalent to those in this Policy and to use that data solely for the purpose strictly necessary to deliver the contracted service.
Pix is the preferred payment method at 11avip because it is instant and operates within the financial system regulated by the Banco Central do Brasil. When you make a deposit or withdrawal via Pix, the transaction takes place directly between your bank account or digital wallet and the account of the 11avip, with the full protection of the national financial system.
The 11avip records the amount, date, time, and Pix key used in each transaction for financial reconciliation, member account history, and compliance with legal obligations. These records are kept for the period required by Brazilian tax and anti-money laundering legislation.
For deposits made by credit or debit card, the 11avip uses payment processors certified to the PCI-DSS (Payment Card Industry Data Security Standard). No complete card data is stored on the servers of the 11avip — only reference tokens generated by the payment processor for future authorized transactions by the member.
Transactions via Mercado Pago and PicPay are subject to the privacy policies of those digital wallets, which act as independent data controllers. The 11avip receives only the payment confirmation and the minimum data necessary to identify the member on the Platform.
The 11avip retains personal data for as long as necessary to fulfill the purposes for which it was collected, in compliance with the minimum retention periods required by Brazilian law:
Once retention periods expire, data is anonymized or securely deleted. Anonymized data — which cannot be used to identify any individual — may be kept indefinitely for statistical analysis and Platform improvement purposes.
The 11avip implements a comprehensive set of technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, accidental loss, or destruction. Key measures include:
No digital system is completely immune to breaches. In the event of a security incident that may pose a significant risk to members, the 11avip commits to notifying affected individuals and the ANPD within the timeframe established by the LGPD, with clear information about what occurred, the data involved, and the measures taken.
The 11avip uses cookies and similar technologies to enhance the Platform experience, ensure session security, and understand how members interact with available services. The types of cookies used are:
You can manage your cookie preferences in your browser settings at any time. Disabling non-essential cookies may affect certain Platform features, but will not prevent access to the core services of the 11avip.
The 11avip does not use cookies for cross-site tracking or to build behavioral profiles for sale to third parties.
The LGPD grants you a robust set of rights over your personal data processed by the 11avip. See each right and how to exercise it below:
| Right Guaranteed by the LGPD | What this means in practice |
|---|---|
| Access | Request a complete copy of all personal data that the 11avip holds about you, including your betting and transaction history. |
| Correction | Request the correction of inaccurate, outdated, or incomplete personal data. You may also update most of your information directly in your account settings. |
| Deletion | Request the deletion of data that is unnecessary or processed in violation of the LGPD. Data subject to legal retention obligations cannot be deleted before the applicable legal period expires. |
| Portability | Receive your personal data in a structured, commonly used format for transfer to another data controller, where technically feasible. |
| Information | Know which third-party entities the 11avip shared your data and the reasons for doing so. |
| Consent Withdrawal | Withdraw consent for processing based on this legal basis — such as receiving marketing communications — at any time, without affecting access to essential services. |
| Objection | Object to data processing carried out on the basis of legitimate interest where valid grounds exist, subject to assessment by the 11avip. |
| Automated Decision Review | Request human review of decisions made exclusively by automated processes that produce effects on you within the Platform. |
To exercise any of these rights, please contact the 11avip by email contato@11avip.best or via the 24-hour live chat on the Platform. The 11avip will respond to requests within 15 business days, as required by the LGPD. Identity verification may be requested before processing your request.
The 11avip is an online betting and casino platform intended exclusively for users aged 18 and over. The collection of personal data from minors is strictly prohibited, and the 11avip implements technical and procedural safeguards to prevent minors from creating accounts or accessing the Platform.
If the 11avip identify or suspect that an account was created by someone under 18, the account will be immediately suspended and the data will be processed solely for investigation purposes and to fulfill any resulting legal obligations, including reporting to the relevant authorities where applicable.
If you become aware that a minor is using the Platform, please contact 11avip via 24-hour live chat or by email contato@11avip.best so that appropriate action can be taken immediately.
Notice: The 11avip is strictly prohibited for anyone under 18 years of age. Any attempt to register by or on behalf of a minor will result in permanent account closure and a report to the relevant authorities.
The 11avip may update this Privacy Policy periodically to reflect changes in the services offered, applicable legislation, security practices, or member feedback. Any material change will be communicated by email at least 15 days before taking effect.
The most recent version of this Policy will always be available at https://11avip.best/privacy-policy, with the date of the last update clearly indicated at the top of the document. Continued use of the Platform after the effective date of any changes constitutes automatic acceptance of the updated version.
If the changes involve new data use purposes that require your consent, the 11avip will actively request your consent before applying any changes to the processing of your data.
To exercise your rights as a data subject, clarify questions about this Policy, request information about how your data is handled, or submit a complaint, you may contact the 11avip through the channels below:
If you believe that the 11avip did not adequately handle your request or that your rights have been violated, you have the right to file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD), the federal body responsible for overseeing LGPD compliance in Brazil.
The 11avip is committed to handling all personal data requests with care and diligence. Your privacy is not a bureaucratic obligation for the platform — it is a core value that guides every product and technology decision at the 11avip every day.
Protecting your data and providing responsible gambling tools are commitments that go hand in hand at 11avip.
Set deposit and betting limits directly in your account settings on 11avip. This data is handled with the same privacy protections as any other personal information.
When you activate self-exclusion on the 11avip, this information is treated with full confidentiality and is never shared with third parties, including marketing companies.
Information about the use of responsible gambling tools, including limit and break history, is treated as sensitive data by the 11avip and receive an extra layer of protection.
This Privacy Policy is an integral part of the Terms and Conditions of the 11avip. By creating an account and using the Platform, you confirm that you have read and agree to the data processing rules described here. For any questions, support is available 24 hours a day via live chat or at contato@11avip.best.